48hrs
to report damage or a wrong item
📹
Unboxing video required for every claim
7–10days
for approved refunds to reach you
12hrs
window to cancel after ordering
Every mala is handmade in Vrindavan and offered to Shri Radha-Krishna before it is packed for you.
Because these are sacred items, our policy is a little different from a regular store — please read it before ordering.
Section 01
Not Eligible for Return or Exchange
Once delivered, devotional items become personal and consecrated. For hygiene and religious reasons we cannot take them back or resell them.
- Tulsi malas, Kanthi malas and Japa malas
- Bhaktmaals, puja accessories and all other sacred or devotional items
Section 02
Damaged or Defective
If your order arrives damaged, we'll send a replacement free of cost.
- Report it within 48 hours of delivery
- Share a clear, uncut unboxing video that starts before the sealed parcel is opened
- Claims without a valid unboxing video may not be accepted
Section 03
Wrong or Missing Item
Received something different, or something missing from your parcel?
- Contact us within 48 hours with your unboxing video
- After verification we ship the correct or missing item
- If that isn't possible, we adjust it in your next order
- Issued only when a replacement isn't available
- Credited to your original payment method in 7–10 working days
- For Cash on Delivery orders, refunded to your bank account or UPI ID
- Shipping charges are non-refundable, unless the mistake was ours
Section 05
Order Cancellation
- Cancel within 12 hours of placing your order by contacting us
- Orders already dispatched cannot be cancelled
- If a parcel is refused or returned undelivered, return shipping may be deducted from any refund
How to Raise a Claim
Three simple steps — we usually respond within one working day.
1
Record
Film an uncut unboxing video, starting before you open the sealed parcel.
2
Reach Out
Message us on WhatsApp or email within 48 hours with your order number and the video.
3
Resolve
Once verified, we send your replacement, missing item, or refund.
Please handle your mala with love and respect. Thank you for trusting us with your sadhana.
Radhe Radhe 🙏
